Shipping & Returns

Shipping

Freight is $11 for standard post and $14.50 for express post unless otherwise specified.

Bird and Earth use Australia Post for all deliveries. If you wish for your parcel to be left at your address in your absence instructions and authority to leave must be written in the notes section upon checkout.

Returns

Any discrepancies must be reported within 48 hours of receiving your order.

If an error has been made by Bird and Earth with regards to an online order, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

All goods should be unused when returned to Bird and Earth in order to qualify for a credit or refund.

Goods must be re-packed carefully for return and include a letter identifying your name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement.